CHRONOTRACKER’s PRIVACY POLICY
Since we will need to collect and process your information, including data that identifies you personally, in order to provide you with our products and services and access to our sites, we would like you to know that we care about protecting your privacy, so we aim through this privacy policy (the "Policy") to clarify these processes and your rights to that end.
This policy outlines how we collect and use different types of personal and behavioral information and the reasons for doing so. You have the right to access, change, or delete your personal information at any time. You can also get in touch directly with us by emailing us at support@chronotracker.com should you wish to learn more about this policy and your rights thereunder.
You should read this policy in conjunction with our cookie policy and terms of service to ensure that you understand how we collect and use your information.
Our policy will be updated from time to time. Please refer back regularly to keep yourself updated.
This policy applies to "users" and "subscribers" ("you") of ChronoTracker, that is, anyone ordering, registering, or interacting with any site or service from ChronoTracker. This includes, without limitation, app users,website users, subscribers, etc.
Collection and Use of Your Information
The information you provide us and that which we gather
based on your activity helps us deliver more relevant
content and create a more seamless experience across the
site through which you may access that content.
We collect and store some information about you in order to deliver products and services to you (such as your subscription to CHRONOTRACKER) or so that we can communicate with you relevant information based on interests you may have shared with us or that which we may have gathered from your activity on the Site. We share some of that information with trusted suppliers (including payment providers) to ensure the delivery of those products and services or to give personalized recommendations on things we think will be of interest to you. We also collect information when you use our products and services, and further details are provided below.
Information We Collect
• Information you provide us that we need in order to provide you with our products and services
There is certain personal information that we need in order to provide the products and services that you have chosen. Examples of details we collect in order to fulfill a subscription to ChronoTracker include:
• Name
• Postal address (including postcode)
• Telephone number
• Email address
• Payment details
• Other demographic information, like your age and gender
We may collect additional information about you to serve you content that is better suited to your interests and profile, such as:
• Job title
• Work email
• Company
• Country
• Industry
• Information we collect through your use of our products and services
When you use or access any of our sites, we collect information that helps us deliver the products and services you have chosen and to improve your experience. This is done through cookies and other technologies. Examples of the type of information we may collect are:
• Browser
• The pages you read on our sites and how you got to them
• Device
• Email Provider
• IP address
• Internet Connection
• Location (in some cases)
You can also voluntarily disclose additional information that may not be essential for us to deliver a service to you. By providing it, you help us ensure we communicate with you in a way that’s most relevant, useful, and engaging for you. We may collect and ask for additional information when you order, purchase, register, subscribe, or make use of our products and services in any way, for example, in person, via our marketing campaigns, via phone or mail orders, or on our sites.
• Information we receive from third parties
We occasionally work with third parties who provide additional information that you have shared with them, such as your telephone number and postal address (for example, if you’ve moved house or updated your phone number and we need to contact you with important service information). Some third parties may also share further information about your interaction on our sites to help us personalize our products and services for you. More information can be found in the audience profiling section below.
• Information we do not track
We do not track or collect any sensitive information about you. This includes race, religion, ethnicity, and political opinion.
How We Use Your Information
We primarily use your information for the purpose of
delivering the products and services that you have
chosen and to personalize our interactions (including
advertising) with you. For further details about this
and other ways we may use your information, please read
the sections below.
• To provide products and services
• To fulfill your orders and contracts with us (across all our products, including the Sites and our services, including ChronoTracker subscriptions), this includes our third-party specialized payment providers.
• To manage your access to our sites (including online content and apps) and to send you content via push notifications and newsletters if you have requested us to do so.
• To manage user support service queries and complaints
• To send you service notifications related to your product or service, such as subscription renewal notifications, password resets, and order confirmations.
• To send you administrative emails about your account, such as reminders for upcoming events, service changes, or new policies. These updates, changes, and notifications are essential for the products and services that you have selected.
• To manage your privacy preferences and to ensure you only receive communications that you have requested, which may include using your details to suppress communications;
• To detect and reduce fraud, including fraudulent orders.
• To provide general location-based products and services (e.g., the region or country you are in), advertising, or search results for our content.
• To deliver marketing and advertising
We need your consent to use your information for some specific purposes, such as marketing, personalized advertising, and brand response communications. The ways in which we will use your information if you consent are as follows:
• We may send marketing communications via a range of channels, including email and push notifications, and you can opt out of these at any time. If you give us marketing permission, we may contact you to tell you about special offers and related or similar products or services.
• We will ask you if you wish to opt out of such marketing when you first sign up to receive our products or services. You can also update your preferences for your ChronoTracker subscription at any time via your online account at www.chronotracker.com or by contacting user support (see ‘Contact us’). You can also opt out of email marketing by clicking the unsubscribe link at the bottom of our emails. This does not apply to important service notifications such as payment confirmations (as covered in the section above) or where we have some other legal basis for contacting you.
• We may pass your information to specially selected third parties who would like to contact you with information regarding their own products and services such as other subscriptions, events or content services. Those parties are responsible for their use of your data, and you should read their privacy policies carefully. For more information on how we work with third parties, please see the section below.
• In order to deliver advertising and marketing messages that are relevant to you, we may use the information we hold about you, including details that we collate from your use of our services or third parties, such as more precise information on your location or your company's profile (i.e., company name, company size, etc.), to ensure that the advertising you see is of interest to you.
• Other uses of your information
Other than where we have asked for your consent, we mainly rely on two other separate bases to lawfully use your information. First, we need to use your information in certain ways to provide our products or services to you in accordance with our contract(s) with you. In this case, it is necessary for us to use your information so that we can deliver the products or services you have chosen. Second, as described in more detail below, in certain cases, we may use your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests, including:
• To ensure our products (including websites and apps) are compatible with the browsers and operating systems used by most of our visitors.
• To measure subscriber and user response and engagement with our products and services, such as online content, email newsletters, and subscription offers. This may include sharing your information with third parties who help us analyze and measure these things.
• To help us improve our user experience and support new product development, We may send user satisfaction surveys and market research questionnaires (for which we may share your information with third-party suppliers employed by us).
• To detect and reduce fraudulent activity and for other security-related purposes, such as to help us protect against harassment,IP infringement, crime, or other security issues.
• To create audience profiles for personalized advertising, marketing, or research and development on and off our sites (see the Audience Profiling and Social Media sections below for more detailed information),
• For any purpose required by law or regulation and to verify information that we provide to third parties for compliance and audit purposes. We may share your personal data with a third-party auditing organization so they can verify aggregated statistics about circulation and usage of our products or review our policies, processes, and procedures for compliance with relevant standards.
You have the right to object to any of the above uses of your information; please contact us if you wish to do so. We will consider all objections reasonably,but there may be legal reasons where we deem that the use of your information is still appropriate. We will explain our decision to you in a timely manner.
• Social media
ChronoTracker publishes content on social media platforms, e.g., Facebook, Instagram, Tik Tok, etc., through both "organic" and "paid" methods to reach current and potential readers.
"Organic methods describe where content and/or offers are published onto a social platform so that they may appear in your social platform’s content without being promoted or forced to appear more prominently, e.g., ChronoTracker's Facebook Page.
"Paid methods describe where content and/or offers are published onto a social platform so that they will appear more prominently or be shown to users that do not currently follow CHRONOTRACKER social pages, e.g., a promoted post on your Instagram page.
We may place one or more social media platform "tags" on our Sites in order to better understand how CHRONOTRACKER may be of best value to you by providing you with the most relevant content available according to what you have chosen to read on our own Sites. These tags only record information around events to help us understand if you are registered or subscribed with us so that we may use your reading preferences to provide more relevant content and/or offers to you on social media platforms, e.g., removing subscription offers from your feed if you are a current subscriber.
We do not have direct access to your personal data on your social media platforms.
• How we use your details for audience profiling
To enable us to personalize the content and advertising you see (including on social media), we may use your interaction and browsing behavior or preferences (such as how and what you read on our websites and our apps) to create audience profiles. This is to enable content and message personalization and, in some cases, advertising to be delivered to you or a group of users (an audience) with similar interests to you. This can be done both on our site and on those of third parties. Please see our cookie policy for more information.
We may analyze your individual information to create a profile of your interests and preferences as part of an audience. These insights are used to help us make marketing decisions so that we can ensure our messages are relevant to you. There are times we may use additional information available from external sources to help us do this effectively (see the How we work with third parties section below).
You can choose to opt out of our audience profiling
activity if you wish. This does not mean that you will
no longer see advertisements; it just means that the
advertisements you will see are no longer personalized
to your interests. Please contact us to do so.
How we work with third parties
• In some instances, we disclose personal information to third parties when it is necessary to deliver a service or product, to help us improve your experience with us, or when we are required to do so by contract or law. "Third parties" include agents, subcontractors, sponsors, and other associated organizations. We have in place contracts to ensure the information remains secure and limited in use, and if we do not have a legitimate business reason to pass on your information, we will ask you for consent first. Some examples of when we share your information are below:
• When you make a payment on any of our sites, your payment will be processed by a specialist payment processor to ensure a secure transaction. All payment processors used by CHRONOTRACKER are compliant with required security standards. If you have any questions regarding secure transactions, please contact us by emailing us at support@chronotracker.com
• When you log on to your subscription account, a third party provider who specializes in online account management may be engaged by us to manage your access, including re-setting your password.
• When we send you an email or a push notification, these are delivered by marketing platforms. As part of this service, certain information such as message opens, clicks, and formatting are recorded to help deliver the best email experience.
• When we test and launch new products, services, or offers, we may work with trusted third parties to provide support.
• We also employ third parties to carry out statistical analyses and conduct surveys on our behalf to support our advertising and content production efforts, respectively.
• To provide information for auditing purposes to official regulators.
• To enhance your profile with non-personal information
• To enable third parties, such as advertisers or sponsors, to contact you with information about their own products and services that may be of interest—only if you give explicit permission for us to do so.
• Third parties who pass information to us
Our subscription services sometimes use additional information, such as telephone numbers or postcodes, from third parties (like list brokers, researchers, or telemarketing agents, who have gathered this information lawfully) to help us contact you with important service updates via phone or post or to help us make marketing decisions. This includes advertising (by ourselves or via advertising partners) to groups of people with particular interests. These third parties may give us access to your personal information if you have allowed them to do so.
We may also work with third parties to identify individuals who may be interested in our products and services, or in some cases, our sponsors and advertisers’ products and services. These third parties may give us access to your personal information if you have allowed them to do so. In any communication you receive from us through these third parties, we make sure to identify ourselves (and them) so that you know who has access to your information.
Important: Please note that the collection, use, and disclosure of information by these third parties are described in their own privacy policies and consequently may differ from those set out in CHRONOTRACKER’s Privacy Policy. We are not responsible for those third-party privacy policies, and you should ensure that you have read and understood all applicable privacy policies before proceeding.
Retaining and Storing Your Information
• Retentionpolicy
We securely store your information and hold it for as long as we need to in order to provide our services and products to you in accordance with (i) applicable law or (ii) as long as is set out in any relevant contract you have with us.
We review our retention periods for personal information regularly. If you have not interacted with us in any way, we will generally no longer hold your information after 5 years (although this may be shorter for individual businesses; you can confirm by contacting us). Sometimes we may need to keep it for longer periods, such as for tax and other financial regulatory reasons; this would typically be 10 years. We would only keep it for longer than this if we were required to by law.
If you request that we no longer contact you, for example with marketing communications, we will retain the minimum amount of information about you so that we can ensure we remove you from any future communications. Please note that if you ask us to completely remove all information about you and you subsequently use our products and services at a later date, we will no longer be able to recognize your previous request not to be contacted, which is why we would keep it and suppress it in line with industry standards.
• Storing and transferring information internationally
As the internet is a global environment and we may work with third parties outside the United Arab Emirates, collecting and using your personal information may involve the transfer of this information internationally, including outside of the United Arab Emirates. By using our products and services, you acknowledge and agree to your personal information being transferred in this way, including to jurisdictions outside the UAE.
We maintain strict policies to ensure all information that is transferred is done so safely, securely, and in compliance with applicable law.
• Keeping your information safe
We take information security seriously and have policies and procedures in place to ensure the information we hold about you remains safe. We limit who has access to your information and ensure that those who do are bound by contracts to keep its availability restricted and safe.
• Individuals under 18
ChronoTracker does not intentionally or knowingly process personal information from individuals under the age of 18. When necessary, users under the age of 18 will be told not to submit any personal details. We will make every effort to delete any details about such users where a parent or guardian has informed us that these details have been collected.
• Your rights
You also have the right to ask for us to update, delete, or stop processing information we hold about you. However, please note that there are circumstances in which complete erasure of your information or ceasing to process your information will not be possible for operational, legal, and business reasons. This may include if you remain a user or subscriber for whom we need to provide services or if you wish us to no longer contact you for marketing purposes. In this case, we may need to retain some of your details securely in order to facilitate this request by, for example, keeping you on a "do not contact" or suppression list. This will be the only purpose for which your data will be used if this is the case. In addition, as a California resident, you have the right to be informed of your information that has been "sold" and to opt out of the sale of personal data. We do not discriminate against individuals who exercise their data protection or privacy rights.
• Changes to this Policy
From time to time, we may make changes to the policy. This may be in relation to changes in the law, best practices, or changes in our services. These changes will be reflected in this statement, so you should check here regularly.
External links
This policy only applies to CHRONOTRACKER’s use of data; our sites, services, or products may, from time to time, contain links to, use, or be on external sites. ChronoTracker is not responsible for the privacy policies or the content of such sites, and we recommend that you read the privacy policies on any external sites you use. Similarly, if you are redirected to our sites from a third party, we are not responsible for the privacy policies or practices of the third party. We strongly recommend you read their policy.
Cookies
Cookies are small files or files on your computer, phone, or other device with a browser that are created in your web browser when you visit any of our Cookies are small files or files on your computer, phone, or other device with a browser that are created in your web browser when you visit any of our sites ("Cookies"). All cookies have expiration dates in them that determine how long they stay in your browser.
SessionCookies: These are temporary cookies that expire (and are automatically erased) whenever you close your browser. For example, we use session cookies to grant access to content and things you have to login to do.
Persistent cookies: these usually have an expiration date and so stay in your browser until they expire or you manually delete them. For example, we use persistent cookies for functionality, including not re-showing the cookie banner when you’ve made your choice. We also use persistent cookies to better understand usage patterns so that we can improve the site for our users.
There are other technologies that can seem similar to cookies but are not the same, including pixels and site tags. These pixels or tags can be used to retrieve information such as your device type or operating system, IP address, time of visit, etc. They are sometimes used to create or access the cookies on your browser, but they are not cookies themselves. Only cookies that you can control will appear in the Cookie Consent Tool.
Cookies are grouped into the following categories:
• Essential: These are cookies that are required for the regular operation of our sites. For example, some cookies allow us to ensure that people can access the subscription pages in the correct region and language for them, access the log-in pages, or carry out fraud detection and security checks (along with other similar things). These are essential for the website to work properly.
• Functional: These remember your preferences and are intended to make your experience on our sites better for you. For example, a functional cookie is used to securely remember your log-in details, making it possible for users and subscribers to return to our sites without having to log in every time. We also use a functional cookie to remember your cookie preferences from our cookie consent tool.
• Analytics: These cookies are used for performance measurement to understand things including how many people visit sites, how they navigate our sites, and what content is popular. This allows us to improve your experience with us. Full details of the cookies we use for analytics purposes can be found in our cookie consent tool.
• Advertising: These cookies enable us and our advertising partners to serve you with relevant advertisements that we think will interest you (often called behavioral advertising). You might see these advertisements on our sites. These cookies record your visit to our website and the content you interact with, and may also be used to manage the number of times that you see an advertisement. They may be placed by us or by advertising partners with our permission.
• Marketing: These cookies enable us to track your online activity to help us deliver ChronoTracker advertising and to limit how many times you see these adverts.
Contact Us
If you have questions about this policy or about your personal information, please email support@chronotracker.com.